Disclosure Information

Important information that you might like to know about us before we begin our journey together.

Licence status and conditions

Nicola Jones Financial Services Limited FSP711491 (trading as Nicola Jones Insurance) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice.

Our office contact details

Address: 156A Lake Road, Belmont, Auckland 0622
Phone: (09) 488-7480
Email: nicola@nji.co.nz
Website: www.nji.co.nz

Nature and scope of the financial advice given

Nicola Jones Insurance provides advice to our clients about their life, disability and health insurances. We also provide advice regarding: KiwiSaver – investment strategies for first home and retirement planning; Life investment products including whole of life, endowment and bonds; Managed funds

 We are able to provide financial advice from the following product providers:

Insurance Providers

  • Asteron
  • AON
  • AIA New Zealand
  • Allianz – Comprehensive Travel
  • AMP Life (closed for new business)
  • Fidelity Life Assurance Company Limited     
  • Partners Life
  • Vero               

Health Insurance Providers

  • Accuro Health Insurance
  • AIA New Zealand
  • Partners Life
  • NIB
  • Southern Cross             

KiwiSaver Providers

  • ANZ
  • AMP
  • NZ Funds


  • AMP
  • AIA

Our duties

Nicola Jones Insurance and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
  • exercise care, diligence, and skill in providing you with advice
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of- professional-conduct-for-financial-advice-services.pdf.

How we are paid

Nicola Jones Insurance will or may receive remuneration from the following sources:

Initial commission
This is the commission payable to Nicola Jones Insurance by the product provider when a client initially effects an insurance policy (or increases the amount of insurance cover) with that product provider.  The commission paid is a percentage of the annual premium paid by the client.

Renewal commission
This is the commission payable to Nicola Jones Insurance by the product provider when a client renews an insurance policy with that product provider each year.  The commission paid is a percentage of the annual premium paid by the client.

As we receive commissions by the insurance companies, we do not charge any additional fees.

Conflicts of Interest

We are here for our clients and to advise you the best we can. Your interests are our main priority however there may be perceived conflicts of interest due to our contractual relationships with product providers.

  • We are legally obliged to place the interests of our clients first and only recommend financial products that are suitable for you.
  • We are obliged to disclose any perceived or potential conflicts of interests to you before providing you with financial adviser services.
  • We ensure that we prioritise your interests by following an advice process that considers your circumstances and goals
  • A thorough comparison of suitable products and services available to meet your needs is completed during this process to support our recommendations.

Internal complaints process

If you have a problem, concern, or complaint about any part of my service, please let me know as soon as possible and we can start our internal complaints process.

You may contact us using any of the following means: in writing, by telephone or by email. Here are our contact details:

Nicola Jones Insurance
Attn: The Complaints Officer
156A Lake Road, Belmont, Auckland 0622
(09) 488-7480

Our complaint handling process

When we receive a complaint, we will consider it following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 15 working days of receiving it. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
  • If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Insurance & Financial Services Ombudsman (IFSO).

Dispute resolution process

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme.  This service is free and may help investigate or resolve the complaint.

We are a member of the IFSO’s approved dispute resolution scheme.  You can contact the IFSO at:

Insurance & Financial Services Ombudsman
PO BOX 10-845, Wellington 6143
0800 888 202