Insurance Frequently Asked Questions


Here are the most common questions, and our responses that Nicola Jones Insurance gets from new and existing clients;


Do I really need risk insurance?

Health Insurance: Although it may seem easy to adopt a standpoint of ‘it won’t happen to me’ as it relates to insurance, it is an unfortunate statistical fact that you will require hospitalisation, surgery or medical procedures at some point in your life, in many cases more than once. Within the current medical system, the only way to ensure that you and your family will receive the treatment you need promptly and without throwing your finances into turmoil is by taking out health insurance.

Life Insurance: If you are the breadwinner of your family, or you want to make sure your loved ones are supported in the event of your passing, some form of life insurance is a necessity. Unless you have an extremely significant amount of savings to cover all of your debt and provide for your dependants as long as they will require, we believe that you should always have a life insurance policy in place. The risk is not worth taking.

Income Protection and Disability Insurance: People sometimes operate under assumptions that severe illness will result in recovery or a relatively quick passing away. Unfortunately, that is most often not the case. The large proportion of cases of serious illness (heart attack, strokes, cancer etc) result in a protracted period of physical disablement, during which time you will be unable to work and maintain the income necessary to cover your expenses – which will not be on hold until you to get better! This is why income protection and/or permanent disability cover can be essential if your family depends on your income to maintain their way of life. With the right cover, you can have the peace of mind that your income will be maintained in the event that tragedy strikes.

Key Person Insurance: If you run a business and your business prosperity relies on several key employees or directors, key person insurance is a very good idea. It will provide compensation for their loss if they are disabled through illness or injury and support your business financially until an adequate replacement is found and the business is back on its feet. In some instances, proper key person insurance can be the difference between a business surviving or having to shut down. Although cover may seem unnecessary from a short sighted mindset, the alternative of having to bear the burden of excessive treatment expenses, leaving your family without a solid income or unable to maintain their life in the event of your passing makes the cost of premiums a small price to pay.

What types of insurance can you provide? Nicola Jones Insurance can offer all types of risk insurance for both individuals and businesses/corporations, no matter what the size. This includes:

  • Life Insurance
  • Medical/Health Insurance
  • Trauma Insurance
  • Income Protection and Redundancy Cover
  • Mortgage Protection Insurance
  • Key Person Insurance Cover
  • Total Permanent Disablement Insurance

I can’t afford every type of insurance – which ones are most important? For most people, it is simply unfeasible financially to have every possible form of risk insurance available. As such, it becomes a question of discerning which ones are most important for you to have. The answer to this will differ based on your personal situation and Nicola can discuss this with you more fully at any time if you wish. However, in most circumstances, we recommend at least a basic combination of medical insurance (to insure that any medical procedures you need are covered) and life insurance (to provide for your dependants if something should happen to you). If you have room for more in your personal budget, trauma insurance and/or income protection can provide you with good peace of mind if you were to suffer a protracted illness that renders you unable to earn a living.

Are there any cheaper forms of risk insurance? If you are looking to save money on your insurance, there are certain more specific and less costly options available to you. For example, if you cannot afford a full income protection policy, redundancy cover is a cheaper alternative (although it will only cover your lost income due to being made redundant). Another less expensive option is mortgage repayment insurance, which will cover your mortgage payments if you are disabled and cannot earn an income. As you can see, these are more specific forms of insurance, but they do come with considerable savings in premiums compared to regular income protection or trauma insurance policies.

Are there any other options to save money on my insurance? Yes there are. Nicola Jones Insurance can offer you many avenues to save money on your insurance. Firstly, with our healthy relationship with New Zealand’s top insurance providers, we can often negotiate better deals for your cover than you will find alone. Also, many people can end up paying more than they need to be for their insurance by not having the right sum assured or the right type of cover for them altogether. Nicola will take the time to find out your personal circumstances and secure the right cover for you at the lowest prices available.

Health Insurance: Which type of Health Cover is best? The primary benefits of having health or medical insurance are guaranteed protection from the risk of having to pay for your own treatment, as well as obtaining the best possible care with the least amount of delay or stress. In general, for most cases, a hospital and surgical combined with a tests and specialist policy will provide you with a basic and effective level of cover. We also specialise in more specific insurance plans covering optical and dental expenses, and also routine GP visits and checkups. As to which specific plan is the best for you, there are a number of variables which Nicola can explain in a thorough and understandable way. Feel free to get in touch with us and we can talk you through the options that are best for you.

Health Insurance: Are there alternatives to Health Insurance? Not really. Although it may be tempting to think that you could save the money you would normally pay into a medical insurance policy for possible future use, the levels of medical inflation means that an investment would need to grow at an unrealistic rate to keep up. Obviously there is a chance that you could go through your entire life without ever making a claim (which would be a good thing) but there’s also the possibility that you need to make several significant claims.

Trauma Insurance: Which medical conditions will allow me to claim? In our experience, many New Zealanders who have trauma insurance could make a substantial claim which could help their finances tremendously and are unaware that they qualify. Your trauma insurance policy will tell you exactly what claim you are entitled to and which conditions will make you eligible. For the most specific list of these conditions, please consult your policy wordings. A list of conditions could include: Cancer (including malignant tumors), angioplasty, aortic surgery, cardiomyopathy, coronary artery bypass surgery, heart attacks, cardiac arrest, alzheimer’s disease, coma, dementia, encephalitis, major head trauma, meningitis, motor neurone disease, multiple sclerosis, muscular dystrophy, stroke, paralysis and loss of functionality, loss of hearing, loss of sight, loss of speech, loss of use of limbs, advanced diabetes, liver failure, lung disease, renal failure, HIV, major burns, major transplant surgery. If you’re unsure what these conditions entail or if you qualify, you can ask us anytime and we’ll be happy to help.

Which Insurer provides the best Health or Life Insurance policy? The answer to this question will vary depending on your own personal needs from your insurance plan. There are a number of factors which need to be taken into account when choosing a provider. Every company is slightly different in the way that it structures its cover. For instance, some companies base their premiums on the age of the youngest adult covered, some have ‘per-child’ premiums, whilst others have a flat rate no matter how many children are covered.  Companies also differ in the way they process claims for procedures (health insurance) or in the event of the policy holder’s death (life insurance). This is why the service we provide can be so beneficial to you, as our knowledge of each company is unmatched, and taking your personal situation into account, we can quickly and easily find the best insurance option for you.

How do I get started? For more information on how Nicola Jones Insurance can assist with managing your insurance programme, use our contact form here or contact us by email at You can also call us any time at 09 488 7480.